6 January 2015
by Adrienne

5 Ways To Spot Great Customer Service

Building a house is an undertaking with myriads of decisions to make in what is often unfamiliar territory. In the face of paperwork, project management, layouts, floor plans, products, and colours you might find yourself wishing for a helping hand. This is where it’s important to pick a builder who can help you through the process.

We go over some of the things you might not have thought of when picking a builder that could help reduce the amount of work and stress as you build your new home.


#1 - Show And Tell

Working with a builder who can show you exactly what you can expect at the end of the process can provide significant peace of mind. Look for a builder who can show you examples of their work and who can clearly explain every step of the process. You should also check the builder’s testimonials to get an idea of how others felt about the service going through the process.

#2 - Human Contact

Does your builder provide personal service? Building a new home can be a daunting prospect. Having someone assigned as a contact to guide you through the process can alleviate a great deal of stress.

Find out if your builder is able to provide personal consultation on the design and finance of your new home.

At Homebuyers Centre, many of our customers have commented on how having a knowledgeable Customer Support Team to accompany them on their journey made their first home build a positive experience.


#3 - Guaranteed Quality

Check whether your builder is able to offer a quality guarantee on their work. Look for:

1 — A quality assured company

2 — Good quality doors & windows

3 — A high standard of brickwork

4 — Termite defence

5 — A 25 year structural guarantee


#4 - You Get What You Pay For

If you’re like most homebuyers, you have a hard time envisioning how your design selections are going to come together. Maybe you’re a tactile person who wants to know what a floor will be like underfoot, or maybe you want to understand more fully the aesthetic qualities of a product-- how a wall covering will reflect or absorb light, for example. Maybe you need assurance that you’re getting a quality product. Having the option to visit a showroom can help you get a much fuller picture of how these design elements will work.


#5 - A Finance Provider You Can Count On

One of the more terrifying aspects of homebuilding is financing the project.

Often you might have to go back and forth between your finance provider and builder many times before the project is completed. This can be time consuming and stressful. Picking a builder that works closely with a finance provider can greatly lighten the load.

Check to see if your builder works with a finance provider and how they can help you through the finance process.


The Big Picture

Make sure your builder has good knowledge of the whole process and can help guide you through it; this will provide considerable peace of mind. Talk to your builder about how they can help guide you through and ensure you get the quality of home you expect. 


If you would like Homebuyers Centre to help you with your new home, ask us today!

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